Sunday, February 14, 2010

Responsibility

A friend of mine told me about a very unpleasant dining experience she had a few weeks ago...
A little back-round of this friend of mine:... she is a meat eater, knows how to order her steaks (the differences between rare, well done and everything in between), she doesn’t like to draw attention or make a scene ...

Her dining experience: She went out to dinner with a friend and ordered a med-rare steak... the steak came to the table and she began to eat... the server came to the table, asked how everything was, my friend told the server that her steak was over cooked, the server took the steak back to the kitchen and a few minutes later brought out a new steak... my friend cut into the new steak and it was raw... she was so irritated with the experience that she waited for her friend to finish, paid the bill and left, didn’t say anything to the server or management, but is now telling other friends about the negative experience...
Her words to me were “ I just had to deal with this horrible dining experience, I just wanted to leave... I didn’t want to draw attention, or have to deal with a manager who clearly doesn’t care, I just wanted to leave”

As chefs, do we have a responsibility to report our experiences?

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